We are a team of experienced technology and management professionals who help Canadian organizations select, acquire and manage IT, telecom, network and contact centre technologies.
We each bring a combination of technology expertise and experience in our respective technology and industry areas, combined with objective, structured approaches.
Each one of us also brings our innovative, creative thinking, values and integrity, combined with a sincere commitment and willingness to work with our clients to ensure that we help our clients achieve their business results.
If you would like to discuss how future telecommunications, network and contact centre requirements can help improve your business results, contact Roberta J. Fox for a complementary 1/2 hour discussion at Roberta's New Single Number 289.648.1981 or Roberta . Fox @foxgroup.ca.
NEWEST FOX GROUP YouTube© Technology Information Videos
8. What have we learned about the benefits of Unified Communications from our Microsoft Lync 2013 Product Testing?
See our other information videos. Feel free to contact us to ask questions about technology in telecom, network and contact centres that you are not sure about!
Our Technology Consulting Services include:
Technology Strategies, Architecture and Designs in IT, VoIP, Telecom, Network, Video and Mobile Technologies
Telecom, Network and Contact Centre Architecture, Design & Project Management
Vendor RFP Design, Procurement Analysis and Contract Negotiations
Business Requirements Assessments for Next Generation Technology Migrations
Outsource, Cloud Computing Readiness Assessments
Call Centre Technology Architecture, Design, Resources and Cost of Ownership
TOP 4 REASONS to choose FOX GROUP as your professional management technology consultants:
No. 1 - We operate and run the practice by the York Region Character Council Business traits, the Communications Technology Consultant Association (CTCA) Code of Ethics, as well as the Community of Telecommunications Consultants (CTC) Code of Ethics.
We have developed processes and procedures to abide by the York Region Character Business Council (and were in fact founding business members in 2002). We have also recently been nominated as a York Region "Character Business" for 2012.
We operate the consulting practice according to the Communications Technology Consultants Association (CTCA) Code of Ethics, as well as the Community of Telecommunications Consultants (CTC) published Code of Ethics.
We have an internal Ethics Committee and Information Management Officer. We have also developed supporting processes within the firm to ensure that we maintain our objective, fair approach to all vendor/client activities, disregarding consultant or client.
No. 2 - We "Walk the Talk".....We actually use the technology that we consult in! - We are one of the few consulting firms that actually use advanced next generation telecom and network technologies that we consult in!!! This includes hosted, managed and on premises VoIP, UC and collaboration tools from variouus technology vendors.
Ask to see our current architecture solutions diagrams if you want! We would be happy to show you how we use on-site and hosted/colo managed VoIP, UC and collaboration tools on a daily basis.
Through our own day-to-day experience, combined with our structured, disciplined analysis and approach, we are able to clearly understand the challenges, and benefits next generation VoIP, UC and contact centre systems and applications can bring to our clients.
No. 3 - We have developed and use structured, disciplined processes and methodologies for our analysis - This includes automated methods, templates, tools and processes to enable us to help our clients analyze and aquire complex VoIP, UC, collaboration and contact centre technology solutions as part of complex RFP acquisition projects.
We use web-based analysis tools in our consulting engagements to reduce our client's time, effort and consulting budget to gather business and technology requirements. This includes 3D RFP procurement compliance, pricing and solution analysis tools with supporting structured methods to ensure fair, objective comparisons and vendor selection.
This automation enables us to reduce our internal time and effort for our clients for analysis and use our expertise to analyze and interpret the results, not manually number crunch using old consulting business models! It also reduces the cost to our clients for the work performed!
No. 4 - We consistently help our clients acquire and implement complex, multi-vendor technology projects on time and on budget! - Using our structured tools, methodologies and extensive experience, we consistently help our clients install complex technology solutions from telecom, network and contact centre vendors on time and on budget!
And, we have been doing this for decades with organizations of all sizes across Canada and around the world too!
FOX GROUP is proud to celebrate 13 years of helping Canadian business acquire, select and manage IT, telecommunications, networking and contact centre solutions to improve business results.
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We provide insight, analysis and opinions on the top Canadian telecommunications, networking and contact centre trends affecting both the telecom customers and suppliers through our various digital publishing and thought leadership speaking series.
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NEW.....FOX GROUP Technology Information Videos
1. What are the attributes of the best management technology consultants, according to FOX GROUP?
2. How do we do our work, keep up to date and ensure objectivity in working with our clients on RFP technology acquisition engagements?
3. What does the term Unified Communications or UC mean for FOX GROUP business customers?
4. What do the terms "Cloud technology" and "Big Data" mean for FOX GROUP business customers?
5. What are the methods and processess to successfully project manage technology implementations?
6. What is the value and benefits that FOX GROUP Technology brings to its clients?
7. How do we assess the various technical skills required to deploy and support next generation technologies during FOX lead project implementations?
8. What are the benefits of Unified Communications that we observed from testing Microsoft Lync 2013 in our technology test labs at FOX GROUP?
More topics coming soon!
For Consulting, Publishing, Speaking or Media Inquiries contact:
Roberta J. Fox, Chief Innovation Officer
New Single Number Reach: (289) 648.1981
Or send an email:
roberta . fox @ foxgroup.ca
(delete the spaces when sending email)
FOX GROUP Technology
Fox Hollow Centre
5022 Herald Road
Mount Albert, ON Canada