Analysis, insight and opinions you can trust in IT, telecommunications, networking and contact centres

We are a team of experienced technology and management professionals who help Canadian organizations select, acquire and manage IT, telecom, network and contact centre technologies.  

 

We each bring a combination of technology expertise and experience in our respective tech and industry areas, combined with objective, structured approaches.  

 

Each one of us brings our innovative, creative thinking, values and integrity, combined with a sincere commitment and willingness to work with our clients to ensure that we help improve our clients business results.

 

Top Reasons FOX GROUP professionals are unique in the Canadian technology consulting industry are:

  

No. 1 - WE ABIDE BY STRICT CODE OF ETHICS AND CHARACTER BUSINESS TRAITS - This includes running and operating the consulting practice according to the Canadian Telecommunications Consultants Association (CTC) Code of Ethics.   We have also developed processes and procedures to abide by the York Region Character Business Council (and were in fact founding members in 2002).

 

We have an internal Ethics Committee and Information Management Officer as well as have developed supporting processes within the firm to ensure that we maintain our objective, fair approach to all vendor/client activities, disregarding consultant or client.

 

No. 2 - WE HAVE DEVELOPED AND USE TECHNOLOGY TOOLS TO AUTOMATE CONSULTING ANALYSIS - We use web-based analysis tools in our consulting engagements to reduce our client's time, effort and consulting budget to gather business and technology requirements.

 

This includes 3D RFP procurement compliance, pricing and solution analysis tools with supporting structured methods to ensure fair, objective comparisons and vendor selection.

 

No. 3 - WE 'WALK THE TALK' AND USE THE TECHNOLOGY WE CONSULT IN - We are one of the few consulting firms that actually use advanced next generation telecom and network technologies that we consult in!!! This includes hosted, managed and on premises VoIP, UC and collaboration tools from variouus technology vendors.

 

Ask to see our current architecture solutions diagrams if you want!  We would be happy to show you how we use on-site and hosted/colo managed VoIP, UC and collaboration tools on a daily basis.

 

Through our own day-to-day experience, combined with our structured, disciplined analysis and approach, we are able to clearly understand the challenges, and benefits next generation VoIP, UC and contact centre systems and applications can bring to our clients.

 

No. 4 - WE HAVE DEVELOPED AND USE STRUCTURED, DISCIPLINED PROCESSES AND METHOLOGIES - This includes automated methods, templates, tools and processes to enable us to help our clients analyze and aquire complex VoIP, UC, collaboration and contact centre technology solutions as part of complex RFP acquisition projects. 

 

This automation enables us to reduce our costs to our clients for analysis and use our expertise to analyze and interpret the results, not manually number crunch using old consulting business models!

 

We can also help our clients acquire and implement appropriate solutions from telecom, network and contact centre vendors using our structured project management expertise, tools and methodologies, on budget, on time!

 

Our Consulting Services include:

Technology Strategies, Architecture and Designs in IT, VoIP, Telecom, Network, Video and Mobile Technologies

  • Working with the senior business and technology leaders, we profile the current technology, organization and financials. 
  • We review the future technology requirements against the strategic business goals and objectives and organization including roles, responsibilities and skills.
  • We develop the future technology strategy, architecture and design and develop realistic designs, and implementation plans that are realistic and possible to implement.

Telecom, Network and Contact Centre Architecture, Design & Project Management

  • LAN/WAN remote access architectures, wiring/infrastructure designs and management tools.
  • VoIP PBX, IVR, CTI architecture, platform and applications design.
  • Unified communications solutions including emerging video and messaging applications. 

Vendor RFP Design, Procurement Analysis and Contract Negotiations

  • Development of business requirements, technical specifications, RFP content, analysis and vendor negotiations for complex ICT solutions.
  • We use our proprietary web-based survey tools and focus group sessions to gather business and technical requirements.
  • Our detailed technical, financial and compliance analysis tools allow us to objectively analyze vendor solutions against customer requirements.

Business Requirements Assessments for Next Generation Technology Migrations 

  • Using our proprietary web based survey and analytical tools we review the current infrastructure to determine the feasibility, expandability, performance.
  • We gather the future business requirements and develop unique technical requirements aligned to your future business strategy.
  • We also analyse the overall technical and organizational capabilities to be able to implement and support future technologies, whether on a local, regional or national perspective.

Outsource, Cloud Computing Readiness Assessments

  • Should you outsource your technology management?  What are the attributes of a successful long-term relationship?  How do you measure service levels, measurements, vendor performance, etc.
  • How do you manage and measure vendor performance, service, and technology results against original business case/ROI factors?

Call Centre Technology Architecture, Design, Resources and Cost of Ownership

  • System requirements, capacity and licensing requirements
  • Which applications should you use, i.e. ACD, IVR, WFM reporting
  • What resources do you need to support your current and future environment?
  • How do you measure performance (systems and applications)? etc.
 Whitepapers
  • Thought leadership whitepapers geared to specific products and audiences  educate, inform and influence customer investments.
To submit news, events items or for further information about FOX GROUP:
We welcome information on news, events and happenings that you feel Canadian businesses should know about. We strive to keep Canadians informed, education and updated with your help.

 

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Canadian Telecom Consultants Association

As supporters of the Canadian Telecommunications Consultants Association (CTCA), we agree and abide by their Code of Ethics and Professional Conduct as stated on the CTCA web page.