Our Guiding Principles and Approach

At FOX GROUP, we have a long tradition of being able to interpret and de-mystify emerging telecom, networking and contact centre technologies as well as breaking new ground in our testing, use and deployment of next generation technologies such as VoIP, EVDO, UC, etc.

 

A clear set of corporate values, practices and principles have allowed us to readily adapt to changes in the market without sacrificing the quality or integrity of our work. Since our founding, this has been our recipe for success.

Structured, disciplined, creative approach - Working with the client, we put together a statement of work that defines the tasks, expectations and deliverables.  We also include the consultants that will be assigned to work with the clients throughout each phase.  These professionals work throughout the engagement phases.

 

We don't do "Bait and switch" by putting senior people on the proposals, then switch them out for inexperienced people that clients have to pay to educate.

 

Continuity and Customer Focus - We assign a dedicated project consulting professional as well as one of the leaders of FOX GROUP as the client engagement manager.  We work together with our clients to ensure that the project is "on time, and on budget" and meets the clients' business and technical requirements.

 

Quality and Accuracy - Each project deliverable is checked and monitored by one of the firm's principals to ensure quality, accuracy and customer satisfaction.

 

Commitment to Customer Satisfaction - We stand behind our objective, unbiased recommendations, and work hard to ensure that our clients are able to get real value from their vendors and from their technology investments, including our fees. 

 

Many times, our clients achieve significant returns on their investments, for the short and long term, including covering our consulting fees through savings and discounts.